Shipping & Returns

Returns and Exchanges

All sales are final and there are no refunds. If an item is found to be defective, we will repair or replace the item at our sole discretion. To complete your return, we require a receipt or original proof of purchase.  If you need to exchange an item, send us an email at info@kakaducamping.com or call 604.277.5252 to discuss.

Please do not send your purchase back to the manufacturer. 

If an item requires that you return it to us, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping

Please note: In order to see a shipping estimate for your order, you are required to enter your Ship To address in the shopping cart. This will allow the system to calculate shipping charges (if available) based on your location and the items in your cart. This occurs before you commit to any purchase so there is no problem if you just want to get an estimate. If the shipping calculation does not appear to be working correctly, or is not available, please contact us at 888.977.5252 for a no obligation shipping estimate. 

Orders may ship via a number of couriers based on size, service level selected and geographic location.

We offer several shipping methods for most items:

  • Ground Shipping: 3 to 7 business days, plus processing time. Items using this method will generally ship via Canada Post, or FedEx Ground.

  • Truck Freight: 5 to 8 business days, plus processing time - Available only for oversize or heavy items. We normally use YRC Reimer Freight for these items.

  • FREE Local Pickup: Available to customers in BC and Alberta who wish to pick up their item at our Delta BC location. If you live outside these areas and would like to pick up your product at our location, or would like to arrange your own freight, please feel free to contact us to discuss.

For remote locations, please add 2-5 days to each shipping method. If you are not sure whether your location is remote, please contact us.

Delivery is Monday to Friday 8am to 5pm local time, in the event that delivery of the smaller item cannot be completed (up to 60lbs), a delivery notification will be issued with further details. For items shipped with Freight service (over 60lbs) carrier may require a delivery appointment. The carrier will make contact once the shipment arrives at the destination city at which time they will arrange appointment for delivery.

All deliveries are threshold deliveries. Threshold is defined as the first available point of entry (i.e. front door, lobby of building for condominiums and apartment building). For private residence deliveries: curb side delivery only.

In some remote locations, delivery is only available for direct points only. Customers will be notified once shipment arrives and is ready for pick up.

Please note: Shipping times do not include processing time (most in-stock items generally take 1-2 days to process).

Kakadu Camping Inc. will not be liable for any delay that is due to causes beyond its control including without limitation, weather-related and other uncontrollable shipping delays.

International Orders

At present we offer limited online shipping options for selected products in the USA (48 contiguous states). If the product you are seeking is not available for online purchase please contact us at 1.888.977.5252 to discuss alternate purchase/delivery options. This includes larger items that may need to ship via truck freight. 

Customs

When shipping product internationally you might be subject to import duties and taxes, which are levied after a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from KakaduCamping.com, you are considered the importer of record, and must comply with all laws and regulations of the country in which you are receiving the goods. Generally, customs forms for international packages will list the value of your order's contents by product type.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers who ship products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Customs authorities require us to state the value of the gift item directly on the package.

How Shipping Costs Are Determined

We work hard every day to bring you the lowest possible shipping cost.

The shipping cost for most items is based on the item's size, weight, shipping method and delivery address.

We show an estimated shipping cost in your shopping cart, based on our lowest-price shipping method and assuming all items in your cart are going to a single address within Canada.

Certain items may qualify for free shipping or other special promotional shipping prices from time to time. Offers vary depending on where you live, the items you select and your preferred shipping method. Qualifying items and the associated offers will be identified on the order pages. Ensure that you have entered your postal code correctly to see the offers that are available to you. If you have more than one item in your cart, different shipping rates may apply.

To take advantage of these offers, be sure to select the special shipping rate options (if available) when checking out online. Many of these offers are valid for a limited time only. To receive a special shipping offer, the item must be purchased during the offer, and not just when item(s) are placed in your cart. Promotional rates apply for personal orders for delivery to residential addresses in Canada only. Offers are subject to change without notice.

Please note: You will see your actual shipping cost once you have entered your address and selected your shipping method during checkout.

Due to varying item availability , your items may be shipped separately when you place an order containing multiple items. We will contact you before any split shipments occur to discuss expected freight costs.


Delivery Area

At this time, we can only accept orders from customers who can pay with credit cards issued by a Canadian or US bank, and are shipping to addresses in Canada or in the lower 48 US States*. *Subject to conditions/exclusions.

Your order begins processing immediately after you click Place Order on the "Confirm and Submit" page. There is a limited time after you submit your order when it may be possible to change your shipping address, shipping method or payment method, but once the order moves into the shipping process, it cannot be modified.

To request a modification after you have submitted your order, please contact us with your order number for quick resolution.

 

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